In today's era of rapidly advancing artificial intelligence (AI) technology, HR leaders need to be critical consumers of People Technology. As AI-driven people tech products flood the market, HR professionals must think critically about the technology they use and the challenges that such use can create. In this post, we discuss the top five questions you should be asking your people tech vendors about their latest AI technology.
1. What data was used to train the model?
Understanding the source and quality of the data used to train the AI model is essential. Ask your vendor about the data set that was used to develop their prediction engine, how it was sourced, and how the data's quality was ensured.
2. How will my data be used in the delivery of services to me and to others?
With data privacy and security concerns in mind, ask your vendor how your data will be used, stored, and protected. Understand the implications of data commingling and if your data will be used to inform other companies' decisions.
3. How is the model monitored and improved as data continues to grow?
As the data ecosystem evolves, it's essential to know how the AI model will learn and improve over time. Ask your vendor about the metrics they use to evaluate the system's effectiveness and ensure the quality of the model remains high.
4. How transparent and traceable is the model being used?
Transparency and traceability are crucial when adopting AI technology. Make sure the AI solution can provide clear examples of how it generates recommendations or decisions, and that you can understand the reasoning behind these outcomes.
5. What ethical principles are employed and how is bias being managed?
Given that biased data can lead to biased AI models, it's essential to understand the measures in place to test and mitigate both overt and subtle biases in the systems. Ask your vendor about their ethical principles and how they ensure human intervention when the AI generates unexpected or biased outcomes.
As AI continues to revolutionize the HR landscape, asking these critical questions will help you make informed decisions about the people tech vendors and AI-driven technology you choose to adopt. Understanding the implications of the data used, how your data is protected, and how the model evolves over time will contribute to a more effective and ethical implementation of AI in your organization.
If you need assistance navigating the evolving People Tech marketplace, we are here to help.
